Simply place your order online or choose Cash on Delivery at checkout. You will receive order and delivery notifications to keep you informed at every step.

You’ll receive a confirmation email immediately after placing your order, followed by email updates at every step — from processing to delivery.

To ensure fast delivery, shipping addresses cannot be modified after the order is confirmed.

Billing information is finalized at checkout. If a correction is required, please contact our support team immediately and we’ll advise if an adjustment is possible.

Our online shop is currently live in Dubai, — with Switzerland, Germany and Italy launching soon. In 2026, we will be expanding to even more markets.

Delivery times depend on the option selected — standard delivery is free and arrives within approximately 6 hours, while express delivery arrives within 2 hours for DHS 79.

As our products are made with fresh roses, returns are not accepted. If your order arrives damaged or if there is an issue with your delivery, please contact us immediately. Our team will take care of the matter and provide a suitable solution without delay.

Size details are listed on each product page. If you need guidance, our team is happy to help.

Gift cards are currently unavailable. We’re working on introducing them soon.